Terms & Conditions

We know that most of us tend to skip the terms and conditions. However, if you read just one thing, make sure it’s this crucial point…
Cancellations for day trips or course bookings must be received at least 24 hours before the trip or course begins. Cancellations made after this time, or no-shows on the day of the trip or course, will not be eligible for a refund.
Terms & Conditions for PADI Courses and Day Trips
Payments
  • Bookings can only be confirmed once payment has been received. We accept all major international cards, including Visa, MasterCard, and American Express.
  • Please note that we no longer accept bookings on a pay-cash-on-the-day basis. This change is due to a small percentage of such bookings failing to show up, resulting in significant overheads and losses.
Cancellations
  • Important: To receive a refund of 90% of the invoice amount (after tax), cancellations for confirmed bookings must be made by 7:00 am (24 hours before the start of your tour) the day before a day trip or course commences.
  • Unfortunately, we cannot offer refunds for cancellations received after this time for any reason. This policy applies to guests who decide not to scuba dive after boarding the dive boat as well. The reason is that we incur unavoidable costs after this time, including boat space, staff pay, transfers, catering, and more.
  • Our cancellation and refund policy ensures peace of mind by guaranteeing a 90% refund for cancellations made before 7:00 am (24 hours prior) the day before a trip or course starts.
  • Please Note:
    The 90% refund after tax means:
    According to tax regulations, a 7% VAT is applied at the time of purchase, which is non-refundable. The 90% refund refers to the original package price, excluding the VAT amount. The VAT is non-refundable.
  • Thank you for your understanding.
Day Trip Cancellations
  • Cancellations received before 7:00 am (24 hours prior) the day before a scuba diving day trip will receive a 90% refund.
  • Cancellations received after 7:00 am (24 hours prior) the day before a scuba diving day trip cannot be refunded.
  • For guests with multiple day trips booked, if a cancellation is made after 7:00 am (24 hours prior) the day before the first scheduled day trip, no refund will be given for the first day. However, 90% of the remaining booked day trips will be refunded.
Discover Scuba Diving (Try Diving) Cancellations
  • Cancellations received before 7:00 am (24 hours prior) the day before a Discover Scuba Diving day trip will receive a 90% refund.
  • Cancellations received after 7:00 am (24 hours prior) the day before a Discover Scuba Diving day trip cannot be refunded.
PADI Course Cancellations
  • Cancellations received before 7:00 am (24 hours prior) the day before a PADI course will receive a 90% refund.
  • Cancellations received after 7:00 am (24 hours prior) the day before a PADI course cannot be refunded.
Bad Weather
  • Weather cancellations are thankfully rare, even during the monsoon season. We typically cancel around half a dozen trips each year due to weather, mainly because of wave height caused by strong winds. Guest safety is our primary concern.
  • In the unlikely event that we need to cancel a dive trip due to weather, we offer a 100% refund to guests on day trips.
  • If a student is partway through a PADI course and we need to cancel a course day due to bad weather, students can either reschedule the canceled day or receive a refund of 4,500 THB for the canceled day. They will also receive a referral form valid for 12 months, allowing them to continue their PADI course at any other PADI dive center.
  • We don’t cancel trips if it’s raining. We cannot offer refunds to guests who decide not to go diving due to rain on the morning of a trip.
  • Rarely, due to safety considerations during stormy weather, dive trip destinations and itineraries may be changed at the discretion of the boat captain.
    Dive site itineraries are subject to change according to conditions on the day.
Proof of Certification
  • Certified divers must provide proof of their dive certification. If you cannot produce your certification card, we may be able to verify your certification on the PADI database. We may also accept other proof, such as a logbook or emails proving certification, along with a valid photo ID like a passport. Please inform us in advance if you can’t find your certification card.
  • If we cannot verify your dive certification, you will be required to dive with a PADI instructor, and your maximum depth will be limited to 12 meters (40 feet).
Standard Liability Release & Assumption of Risk Agreement
PADI Standard Safe Diving Practices Statement of Understanding
 
PADI Medical Statement
  • Guests enrolling in PADI courses are required to complete and sign the PADI Medical Statement here before the course begins. Students must answer “No” to all questions and sign the statement.
  • If a student answers “Yes” to any question, a letter from a doctor stating the student is fit to dive is required.
  • There are many clinics in Patong where doctors offer this service. It usually takes about five minutes and costs approximately 300 Thai Baht.
Scuba Diving Insurance
  • All guests diving with Phuket Dive Provider on PADI courses and day trips are covered under our basic scuba diving insurance policy.
  • For comprehensive coverage, we recommend purchasing your own scuba diving insurance. D.A.N. (Divers Alert Network) here, a non-profit organization, offers various levels of scuba diving coverage at reasonable prices.
Phi Phi Marine Park Fees
  • The marine park police collect fees from all tourists entering the Phi Phi National Marine Park. The current fee is 600 THB for divers and 400 THB for non-divers.
  • All guests diving at Phi Phi must bring the park fees in Thai Baht cash to be collected by the police on the dive boat. Please have the exact amount as change may not be provided. Thank you.
Liveaboard Bookings
  • Cancellation terms and conditions vary for different liveaboards. Please inquire about the specific cancellation policies for Similan liveaboard bookings during the booking process. Thank you.